Support
RETURNS
Changed your mind? You can return an unused machine within 30 days of delivery.
Eligibility
The machine must be unused, uncrated or recrated in its original packaging, with all included parts and accessories.
How to start a return
Email us with your order number. We'll send return instructions and arrange pickup.
Refunds
Once the machine is received and inspected, your refund is issued to the original payment method within 5–10 business days. Return freight costs may be deducted unless the item was defective.
Damaged or wrong item
If you received the wrong machine or it arrived damaged, contact us within 48 hours and we'll make it right at no cost.
